Mediation is a facilitated and structured negotiation process that helps people to communicate with each other and reach agreement about issues relating to their conflict. The participants or parties have the opportunity to express their point of view and issues of concern. Mediation concentrates on future focused problem-solving and resolving specific issues and disputes. Mediation is not counselling.
The Mediation process provides a forum where the parties participate by:
- Listening to each other’s point of view
- Identifying issues needing to be resolved
- Sharing relevant information
- Developing workable solutions and agreements.
Note: decisions made during mediation are not legally binding.