• Kids Helpline 24/7 phone and online counselling service for young people aged 5-25. Phone 1800 55 1800
  • Life: Living is for Everyone – suicide and self-harm prevention resource.
  • Lifeline – 24/7 crisis support and suicide prevention services.
  • Mensline Australia – telephone, online support and information service for men.
  • 1800 Respect – 24/7 sexual assault and family violence helpline.
  • Suicideline – 24/7 specialist telephone counselling and information to anyone affected by suicide. Call if you are thinking about suicide, worried about someone, or have lost someone to suicide. Phone 1300 651 251
  • Parentline – A phone service that provides counselling support for parents and carers of young people who may be struggling with a range of parenting issues, including; parenting after separation, child/parent conflict, and disagreement about parenting strategies between care givers. Phone 1300 301 300

Family Dispute Resolution



Domestic & Family violence

Services for people affected by violence, abuse and trauma

  • 1800 Respect – 24/7 National sexual assault, domestic and family violence telephone counselling service. Phone 1800 737 732
  • Blue Knot Foundation – Support for people impacted by complex trauma. Phone 1300 657 380
  • Berry Street –  Offers free specialist family violence services to victim survivors, including LGBTIQ+ people and children, who have experienced any form of family violence.
  • Crisis Accommodation (Victorian Government Department of Families, Fairness and Housing) – Phone 1800 825 955 (24/7, toll free) to speak with a housing and support worker, if you are escaping family violence, homeless, or at risk of homelessness.
  • Djirra: Aboriginal Family Violence Legal Service – Legal advice, casework and court representation. Phone 1800 105 303 (toll free)
  • Edvos – is the lead specialist family violence service in Melbourne’s Eastern Metropolitan Region. Works across the continuum of family violence including primary prevention, early intervention, response and recovery.
  • EDVOS is a not-for-profit organisation, primarily funded by the State Government of Victoria. EDVOS also receives grants and donations from other sources.
  • Elder Abuse Helpline (Seniors Rights Victoria) – Free and confidential information about elder abuse. Phone 1300 368 821
  • Elizabeth Morgan House Aboriginal Women’s Services – Emergency accommodation and support for Aboriginal women in relation to domestic violence. Phone (03) 9482 5744
  • Healing Foundation
    Supports Stolen Generations survivors, families and communities.
  • inTouch Multicultural Centre Against Family Violence – Culturally sensitive family violence support for women and children from migrant and refugee backgrounds. Provides case management, immigration and legal support services. Phone (03) 8413 6800
  • MensLine Australia – 24/7 telephone and online counselling for men. Phone 1800 737 732. Qualified counsellors specialise in relationship breakdown, separation and divorce, parenting, family violence (for those who use and experience family violence), suicide prevention and emotional wellbeing.
  • National Disability Abuse and Neglect Hotline – A free, independent and confidential service for reporting abuse and neglect of people with disability. Phone 1800 880 052
  • No to Violence Men’s Referral Service – An anonymous and confidential telephone counselling, referral and information service for men. Monday to Friday 8am to 9pm, Weekends 9am to 5pm. Phone 1300 766 491
  • One in three – A website for men affected by family violence.
  • Parentline – A phone counselling support service for parents and carers of children aged 0-18 years, providing advice on parenting after separation, disagreement about parenting strategies between care givers, child behaviour and development, child/parent conflict, family violence, bullying and parental stress. Phone 1300 301 300
  • Q-Life – Telephone and webchat support services for lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) people and their friends, families and allies. Phone 1800 184 527
  • Rainbow Door (10am-5pm daily) – A free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family, including support for family and intimate partner violence.
  • Safe and Equal – Provides an online resource library and directory of specialist family violence services in Victoria.
  • Safe Steps Family Violence Response Centre – 24/7 family violence crisis accommodation and women’s refuge referral service in Victoria. Phone 1800 015 188
  • Seniors Rights Victoria – Provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.
  • Sexual Assault Crisis Line – Weeknights 5pm-9am, Weekends and public holidays 24 hours, Phone 1800 806 292
  • The Orange Door – A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children.  The Orange Door brings together workers from: specialist family violence services, family services, Aboriginal services, services for men who use violence
  • Victims of Crime Helpline – The official Victorian Government service offering free information and support for people affected by crime. Call 1800 819 817 or text 0427 767 891.
  • Victoria Police: There is no excuse for family violence – Videos in over 13 languages, encouraging people from culturally and linguistically diverse communities to seek help if they are experiencing family violence. View on YouTube.
  • What’s OK at Home? – A website for young people experiencing family violence and other issues.
  • WIRE – A free service supporting women, non-binary and gender diverse people in Victoria who are facing issues including family violence, financial abuse and housing. Free support, referrals & information on any issue for women, non-binary & gender diverse people in Victoria.  WIRE is the only free generalist service in Victoria inclusive of women, non-binary and gender diverse people from all backgrounds and experiences. Can help you with any issue you’re facing, including family violence, financial abuse, housing and more. Phone 1300 134 130
  • WithRespect – Healthy relationship information and support for LGBTIQA+ people of all ages and their families experiencing difficulties in their relationships, including family violence. Phone 1800 LGBTIQ (1800 542 847)

Legal Support services

Support to access services

Note: In order to support our clients and their families, Shifting Sands Practitioners are able to refer to our community of highly skilled Counsellors, Accredited Family Lawyers and other Specialists that we work alongside.