General FAQs
- Fees – this service is a private service and parties incur fees for service.
- At the moment, all of our services are being offered though a zoom cloud platform or Microsoft Teams i.e. virtual meetings.
- It is important in these times that extra care is taken to ensure the privacy of conversations and these meetings are not overheard by others.
- Going forward, service delivery decisions will continue to be made considering best service principles.
Service location
Most services are now being delivered online to support client preferences and manage their privacy and safety concerns.
However clinical services can be delivered out of premises in St Kilda, where Shifting Sands works alongside a team of experienced counsellors and practitioners, skilled in facilitating helpful conversations on sensitive issues and providing assistance in a supportive environment. This team is a strong network of like minded professional practitioners who have worked together for 20+ years across a broad range of areas including Relationship Counselling, Family Therapy, Individual Counselling & Psychotherapy, Mediation & Family Dispute Resolution, and Education & Training. Professional practitioners aim to help you enhance relationships, improve your emotional well being, develop your own solutions to conflict situations, support families through difficult times and to navigate the many life stages and cycles common to us all.
Other services may be delivered on site or alternate locations, as appropriate.
Do you offer immediate, crisis support?
We are not a crisis support service. If you need immediate support, contact one of the crisis services listed below.
- Lifeline. Call 13 11 44.
- Suicide Line. Call 1300 651 251.
- Mensline. Call 1300 78 99 78.
- Kids Helpline. Call 1800 55 1800.
How old do I have to be to access your services?
We usually require parents’ consent to work with children under the age of 18. In certain circumstances, we will work with people aged 15 to 17 without parental consent. In these circumstances the young person needs to be able to understand the service that will be provided and give their informed consent.